Bilingual French Customer Service Representative
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French and English
- Experience
- 6+ months
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- High School Graduate or General Education Degree (GED)
- 6+ months of customer service related experience
- Fluent in French and English
- Ability to type 45 wpm
- Ability to use a 10 key
- General knowledge of Database software
- General knowledge of Internet software
- General knowledge of Spreadsheet software
- General knowledge of Word Processing software
Responsibilities
- Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account.
- Follow-up to ensure accuracy of information, timely response and outstanding customer issues.
- Assist customers with problem resolution to ensure all insurance requirements are met.
- Verify and enter correct information into the computer using company guidelines.
- Process policies and related document to ensure accurate and efficient flow through the appropriate processing system.
- Provide assistance to other departments when workload dictates.
- Consistently achieve departmental standards of productivity and accuracy.
- Maintain the security and confidentiality of the facility, computer system, programs, customer and client information.
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