Customer Service Representative
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- One year of office support experience preferred
- Required Skills
- Customer serviceTime Management
Requirements
- One year of office support experience in a customer service role preferred
- Excellent customer service skills and attitude
- Excellent written and verbal communication skills
- Computer proficiency in MS Suite
- Typing speed of 45 WPM
- Professional appearance
- Ability to multi-task, prioritize, and manage time in a fast-paced environment
- Stable, high-speed internet connection
Responsibilities
- Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicles
- Interact with vehicle owners via phone to help in the release of vehicles
- Interact with Insurance Companies to help expedite the vehicle clearing process
- Answer and place calls in an efficient and professional manner
- Focus on 1st call resolution
- Maintain file accuracy and manage time in process
- Update lot vehicle notes in the system
- Work escalated files and assist other teams
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