Technical Support Specialist
New
GreeceFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Croatian, English
- Required Skills
- Communication SkillsCustomer serviceTroubleshootingTechnical support
Requirements
- Fluency in Croatian
- Very good communication skills in English
- Exceptional written and spoken communication skills
- Strong soft skills and problem-solving skills
- Good knowledge of operating systems & computer applications
- Computer and mobile devices knowledge/tech savviness
- Resourceful and able to multitask
- Ability to thrive as a team player in a fast-paced environment
- Empathy and passion for customer service
- Help-desk or system admin experience is an advantage
Responsibilities
- Communicate with customers via phone, chat & e-mail
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
- Ensure that key stakeholders are up to date on the resolution status of their issue
- Log the cases on internal systems
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