IT Security Software Consultant
New
GreeceFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Swedish, English
- Required Skills
- Problem SolvingTroubleshootingTechnical supportCustomer support
Requirements
- Fluency in Swedish
- Very good communication skills in English
- Exceptional written and spoken communication skills
- Strong soft skills and problem-solving skills
- Good knowledge of operating systems & computer applications
- Empathy and passion for customer service
- Ability to work independently
- Ability to adapt and flex style according to customer personality
Responsibilities
- Communicate with customers via phone, chat & e-mail
- Ensure full functionality of the antivirus protection
- Troubleshoot technical issues using problem-solving skills
- Track and follow cases to ensure they are closed efficiently
- Maintain high customer satisfaction
- Build professional relationships with partners
- Log cases on internal systems
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