Customer Service Representative
New
GreeceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in German (spoken and written)
- Proficiency in English
- Experience in customer service, preferably within FMCG or related industries
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Familiarity with CRM tools and digital customer service platforms
Responsibilities
- Deliver exceptional customer service to German-speaking clients
- Assist with inquiries related to Imperial Brands' products and services
- Provide professional support via phone, email, and chat
- Assist with questions and complaints
- Maintain accurate records of customer interactions
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