Senior Observability Architect
New
Located on the West Coast, PSTFull-TimeSenior
Salary204,000 - 260,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingKubernetesGrafanaPrometheusTechnical supportCustomer Success
Requirements
- Located on the West Coast
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
- Experience deploying and operating Kubernetes
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role
- Strong understanding of observability solutions (Grafana, Prometheus, Loki preferred)
- Proven ability to manage multiple clients and projects simultaneously
- Excellent problem-solving and analytical skills
- Outstanding communication and interpersonal skills
- Ability to travel as needed (up to 25%)
Responsibilities
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Advise clients on best practices and strategies for leveraging technology.
- Collaborate with clients to develop and execute technical roadmaps.
- Drive the adoption and effective use of our product suite to maximize value.
- Act as the voice of the customer within the company.
- Conduct training sessions and workshops.
- Prepare and present reports on client metrics and achievements.
View Full Description & ApplyYou'll be redirected to the employer's site
