Customer Service Agent
New
R
Riverside InsightsEdTech
United StatesFull-TimeEntry
Salary20 - 21 USD per hour
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Job Details
- Required Skills
- Customer serviceTime ManagementTechnical supportZendesk
Requirements
- Prior call center or customer service phone experience.
- Strong professional communication skills, both oral and written.
- Ability to multitask across systems, channels, and customer issues.
- Ability to meet deadlines and hit daily ticket and coverage targets.
- Proficiency with computers and standard support tools.
- Reliable home internet with strong speed and stability.
- Strong time management, prioritization, and attention to detail.
- Openness to QA feedback and track record of acting on it.
Responsibilities
- Resolve assigned customer support tickets within SLAs by prioritizing urgency and following clear resolution timelines.
- Maintain steady daily ticket throughput while delivering positive, solution-focused service.
- Adhere to assigned schedules and ensure full coverage of priority contact channels during peak hours.
- Educate customers on new platform features, updates, and best practices, translating technical concepts into clear next steps.
- Proactively guide customers toward ecommerce ordering and reinforce the benefits of self-service.
- Review QA feedback and apply improvements to maintain strong quality scores.
- Document tickets accurately and completely.
- Participate actively in team and business unit meetings.
- Pursue ongoing professional development.
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