IT Support Analyst
New
U.S. remote locations, 2nd or 3rd shift coverageFull-TimeMiddle
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- 2+ years of experience in IT support, help desk, desktop support, technical support, or a similar employee-facing technology role.
- Required Skills
- JiraConfluenceGoogle Workspace
Requirements
- 2+ years of experience in IT support, help desk, desktop support, technical support, or similar.
- Extensive hands-on experience supporting macOS environments.
- Experience supporting Google Workspace and Okta.
- Experience with MDM tools and asset management platforms.
- Familiarity with endpoint management, device lifecycle processes, patching, and access control.
- Ability to troubleshoot technical issues independently and identify root causes.
- Experience using AI tools for troubleshooting, automation, or documentation.
- Strong written and verbal communication skills.
- Ability to work a 2nd or 3rd shift schedule.
- Bachelor’s degree, technical certification, or equivalent practical experience preferred.
Responsibilities
- Provide responsive 3rd shift IT support for employees, troubleshooting hardware, software, network, access, and application issues.
- Support and troubleshoot macOS devices and related Apple ecosystem tools.
- Administer and support core business systems including Google Workspace and Okta.
- Support MDM and asset management processes, including device enrollment and inventory tracking.
- Use ticketing systems to triage, track, resolve, and document support requests.
- Create and maintain knowledge base articles, SOPs, and troubleshooting guides.
- Leverage AI tools responsibly to assist with troubleshooting, workflow automation, and process improvement.
- Partner with IT and Security stakeholders to support endpoint hygiene and access control practices.
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