Sales Service Representative
New
P
PavagoFinancial Services
Philippines, U.S. Business HoursFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Tagalog
- Required Skills
- Customer serviceCRM
Requirements
- Previous experience in sales, customer service, call center, or client-facing roles
- Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred
- Excellent verbal and written communication skills in both English and Tagalog
- Strong interpersonal and relationship-building abilities
- Professional phone presence and active listening skills
- Strong organizational and time-management abilities
- Ability to work independently and collaboratively within a team environment
- Experience using CRM systems and customer management software
- Comfortable learning and utilizing new technologies and communication platforms
Responsibilities
- Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
- Provide accurate information about available programs and financial solutions
- Understand each client’s financial situation and recommend appropriate options
- Deliver a professional, empathetic, and consultative customer experience
- Follow up promptly with leads generated through various marketing channels
- Maintain consistent communication with prospective clients throughout the sales process
- Conduct outbound follow-up and cold calls when required
- Maintain accurate records of all client interactions and activities
- Update CRM systems with detailed notes and communication history
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