Customer Success Engineer / Architect
New
S
SORACOMIoT Connectivity
Fully remote work, must reside in the USA.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSGCPIoTAzureRESTful APIsNetworking
Requirements
- 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles
- Solid technical foundation in networking, cloud, and/or software development
- Strong ability to explain complex technical concepts clearly
- Demonstrated problem-solving and troubleshooting skills
- Bachelor’s degree in Computer Science or equivalent practical experience
- Familiarity with public cloud platforms (AWS, Azure, or GCP)
- Experience with cellular technologies (LTE, 5G, eSIM) and hardware (modules, gateways)
- Experience with APIs and system integrations
- Experience using AI tools to improve productivity
Responsibilities
- Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
- Own the technical success and ongoing optimization of customer deployments
- Serve as a trusted technical advisor to customer engineering and product teams
- Lead technical discovery, demos, and presentations
- Identify and drive expansion opportunities and support renewals through technical guidance
- Troubleshoot complex connectivity and system issues in collaboration with internal teams
- Translate customer pain points into clear technical and business-aligned solutions
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