Client Solutions Specialist
New
A
accessoLeisure and Attractions
This role can be performed 100% remotely anywhere in the UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- AWSSQLHTMLJiraRESTful APIsJSONTechnical support
Requirements
- Demonstrable experience in a technical support, implementation, or configuration role.
- Confidence working in complex back-office platforms.
- Competent with SQL: able to write and run queries independently.
- Strong written communication skills.
- Exceptional organisational skills and ability to prioritise multiple tickets.
- Ability to work well independently and as part of a distributed team.
- Flexibility to work extended hours and support clients outside of standard working hours as part of an on-call rota.
Responsibilities
- Deliver exceptional service to our EMEA clients using the accesso Passport ticketing suite.
- Build and maintain product configurations across multiple accesso platforms: packages, pricing structures, characteristics, merchant settings, locales, print formats, and payment types.
- Set up and manage store features including upsells, cross-sells, addons, account portals, season passes, memberships, and advanced purchase pricing.
- Investigate and resolve client-raised issues via Jira, taking ownership from triage through to resolution.
- Query databases using SQL to diagnose issues and validate configurations.
- Monitor Jira alerts and manage escalation tickets with the Production Support Engineering team.
- Manage images in AWS and support kiosk and POS hardware configuration.
- Participate in the on-call rota, covering weekday evenings and weekends on rotation.
- Perform in-depth scheduled testing on regular Ticketing software releases and updates.
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