Customer Success Manager
New
D
DeepJudgeLegal Technology
Remote - USA, requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementArtificial IntelligenceAccount ManagementStakeholder managementCustomer SuccessSaaSLLM
Requirements
- 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
- Polished communication and presentation skills.
- Ability to confidently engage senior legal professionals.
- Comfortable navigating and explaining complex software.
- Proactive and entrepreneurial mindset suitable for a startup/scale-up environment.
- Meticulous approach to managing tasks, timelines, and client requests.
- Ability to manage a book of business and multiple clients.
- Flexibility to accommodate regular meetings and real-time collaboration across different time zones.
Responsibilities
- Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
- Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
- Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
- Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
- Lead engaging training sessions and business reviews with senior professionals.
- Proactively address client concerns and resolve issues with professionalism and efficiency.
- Gather client feedback to drive continuous improvement and contribute to product development.
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