Customer Success Representative
New
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TeleMed2UHealthcare
Location: Austin; Remote; RosevilleFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years in healthcare business development or operations; 1 year in building/maintaining client relationships in healthcare
- Required Skills
- Project ManagementBusiness DevelopmentData AnalysisAccount ManagementClient relationship management
Requirements
- Minimum of 2 years of experience in healthcare business development or operations.
- Minimum of 1 year of experience building and maintaining client relationships in a healthcare environment.
- Strong understanding of the healthcare industry and healthcare delivery systems.
- Exceptional communication and presentation skills.
- Demonstrated ability to operate effectively in a cross-functional environment with strong independence.
- Results-driven with a strong work ethic.
- Bachelor's degree in business administration, healthcare management, or related field (preferred).
- Understanding of telehealth technologies, trends, and market dynamics (preferred).
Responsibilities
- Proactively identify and drive opportunities to expand utilization, services, and referral volume within existing health plan partners.
- Own performance of assigned customers, including utilization, access metrics, and overall client satisfaction.
- Lead end-to-end project management for new implementations, service line expansions, and key client initiatives.
- Foster positive relationships with referring healthcare providers, serving as their main point of contact.
- Monitor appointment availability and wait times, collaborating with internal teams to reduce delays.
- Facilitate the timely delivery of monthly client reports and analyze key metrics to ensure SLAs are met.
- Serve as the primary escalation contact for client or referring provider issues.
- Conduct regular meetings with health plan partners and referring clinics to review performance and discuss growth.
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