Customer Value Architect, Analytics
New
T
TekionAutomotive Technology
Remote, United StatesFull-TimeMiddle
Salary78,000 - 130,000 USD per year
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Job Details
- Required Skills
- Data AnalysisMicrosoft Power BITableauChange ManagementCustomer SuccessSaaSLooker
Requirements
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent
- Demonstrated fluency with DMS platforms and dealership technology
- Structured consulting or advisory instincts
- Strong Executive Presence
- Bachelor's degree in Business, Automotive Management, or related field (experience accepted in lieu of degree)
- Prior experience with Tekion or a comparable DMS at an administrative or power user level (preferred)
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive tech environment (preferred)
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI (preferred)
Responsibilities
- Conduct performance assessments using the Dealer Maturity Model diagnostic
- Own the tier advancement plan for each account with clear milestones
- Partner with Customer Value Managers to integrate findings into Value Plans
- Identify and interpret industry metrics as value realization evidence
- Apply structured discovery methodology to every engagement
- Translate platform data and adoption gaps into business terms
- Facilitate high-stakes conversations including value reviews and workflow redesign
- Serve as the escalation resource for complex product questions
- Design and deliver group enablement programs
- Contribute to CVA playbook development
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