Support Engineer (L2)
New
L
LocalStackCloud Development
Brazil, BRTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Portuguese
- Experience
- 2–4 years
- Required Skills
- AWSDockerPythonCloud ComputingGitKubernetesLinuxTerraformGitHub
Requirements
- 2–4 years in a technical support role
- Proficiency in any major programming language (preferably Python)
- Strong expertise in AWS
- Experience with Docker and container networking
- Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK
- Proficiency with Git and GitHub
- Strong understanding of Linux, macOS, and Windows
- Fluent in English and Portuguese (written and verbal)
- Comfortable using AI tools for support workflows
- Experience in handling complex customer issues in a production environment
Responsibilities
- Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours
- Work independently to investigate and resolve customer issues
- Reproduce complex scenarios using various technologies
- Extend support to other Americas-based customers where capacity permits
- Maintain high standard of service through clear, empathetic, and professional communication
View Full Description & ApplyYou'll be redirected to the employer's site
