Payments & Fraud Associate
New
Candidates must be located on the West Coast and available to work Pacific Time (PT) hours., Pacific Time (PT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years’ experience in customer focused role or 1+ Payments or Fraud related experience
- Required Skills
- Data AnalysisCustomer support
Requirements
- 2+ years experience in a customer-focused role or 1+ years in Payments or Fraud-related experience
- Detail-oriented with the ability to make data-driven decisions
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like Intercom
- Strong verbal, written, and interpersonal skills
- Ability to multitask, be self-motivated, and prioritize responsibilities
- Ability to work nights, weekends, and holidays
Responsibilities
- Support and resolve user issues and inquiries in a professional and timely manner
- Use email & chat to support and to resolve issues and inquiries
- Capture user insights and trends to inform business enhancements
- Monitor for critical site issues and escalate to the proper channels
- Review and approve player deposits and withdrawal requests
- Review accounts for potential irregularities and conduct basic account investigations
- Conduct due diligence investigations based on internal processes
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Provide technical assistance to fans regarding our mobile application
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