Customer Support Specialist
New
Must be based in the United States or Canada, business hoursFull-TimeMiddle
Salary40,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1 to 3+ years
- Required Skills
- ShopifyCustomer supportZendesk
Requirements
- 1 to 3+ years in ecommerce customer support, order management, or similar.
- Excellent written and verbal English communication.
- Comfortable on the phone with customers.
- Strong attention to detail.
- Self-directed and reliable remote work habit.
- Proficiency with Shopify and Gorgias or similar helpdesk tools.
- Fast and stable internet connection.
- Quiet work environment suitable for professional phone calls.
Responsibilities
- Respond to customer emails and phone calls promptly.
- Submit orders to suppliers and monitor fulfillment.
- Manage tracking information and keep customers updated.
- Proactively contact customers regarding confirmations, delays, and deliveries.
- Resolve order issues, damage claims, and returns.
- Maintain accurate records of customers and communications.
- Manage social media accounts, including posts and engagement.
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