Manager of Customer Success
New
S
SteerAutomotive Software
United States (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
- Required Skills
- LeadershipCoachingCRMData analytics
Requirements
- 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM.
- Experience managing both high-touch Enterprise accounts and Scaled/Digital segments.
- Proficiency with data analysis (CRM, BI tools, or Excel).
- Systems thinking ability to design processes that scale.
- Experience implementing a new tool, workflow, or playbook.
- Strong coaching-first management style.
- Technical literacy with data visualization tools (preferred).
- Familiarity with CS Platforms like Gainsight, Vitally, or ChurnZero (preferred).
- Automotive industry experience (preferred).
Responsibilities
- Define and iterate on engagement models for Enterprise and Scaled tiers.
- Develop a standardized Account Health Scoring system.
- Transition the team to a structured internal knowledge base and formal playbooks.
- Drive proactive retention using leading indicators.
- Manage day-to-day performance and KPIs for the CS team.
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