Client Success Associate
New
P
PayabliFintech Payments
Candidates must reside in the Greater Phoenix areaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Problem SolvingDocumentationCustomer supportZendesk
Requirements
- 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role.
- Strong problem-solving skills.
- Excellent written and interpersonal communication skills.
- Experience with ticketing systems such as Zendesk or Freshdesk.
- Eagerness to communicate with clients daily.
- Exposure to financial software or payment systems (preferred).
Responsibilities
- Serve as the primary point of contact for partner and merchant inquiries via email and phone.
- Respond to and resolve inbound partner and merchant support requests.
- Triage, document, and escalate issues to internal teams.
- Maintain SLAs and ensure timely follow-up on all open cases.
- Track, prioritize, and manage assigned tickets through resolution.
- Maintain accurate customer records, account updates, and support documentation.
- Contribute to and improve the external knowledge base.
- Identify recurring issues and partner with internal teams to drive long-term solutions.
- Collaborate with Engineering and Technical Support on complex issues.
- Surface customer feedback and trends to improve the client experience.
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