Partner Success Operations Specialist
New
R
RightsHelperSports Technology
United StatesFull-TimeEntry
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 0-2 years
- Required Skills
- Microsoft ExcelTroubleshootingGoogle Sheets
Requirements
- 0-2 years of professional experience
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to stay calm and focused under time pressure
- Availability to participate in evening and weekend coverage rotation during sports seasons
- Strong communication skills
- Comfort working with spreadsheets (e.g., Excel, Google Sheets)
- Interest in sports and live events
- Demonstrated reliability and follow-through
Responsibilities
- Support secondary distribution clients with day-to-day operational tasks, including fulfillment monitoring, marketplace reconciliation, and platform troubleshooting.
- Participate in the Partner Success team's game day coverage rotation, monitoring transactions across multiple clients and ensuring ticket transfers complete successfully.
- Identify and resolve fulfillment issues as part of the coverage pool, including transfer failures, inventory sync problems, and delivery errors, before they impact fans.
- Contribute to evening and weekend coverage during sports seasons on a rotating basis alongside other Partner Success team members.
- Support clients using our pricing operations tool, handling routine requests and troubleshooting issues.
- Escalate complex issues to senior team members and communicate status updates to clients as needed.
- Document common issues and contribute to building out standard operating procedures for fulfillment operations.
- Assist with data validation, reporting, and other operational tasks as assigned.
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