Senior Account Executive, Enterprise CX
New
Based in the United StatesFull-TimeSenior
Salary120,000 - 160,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Artificial IntelligenceSalesforceSaaSHubSpot
Requirements
- 3–5+ years of outside enterprise software sales experience in the contact center / CX technology space.
- 3–5+ years as a top-performing “hunter” in a leading CCaaS, AI contact center, or enterprise SaaS organization.
- Strong experience selling into complex enterprise environments with C-level engagement (COO, CFO, CTO, VP-level).
- Proven ability to manage and close complex, multi-threaded sales cycles in competitive markets.
- Experience in both contact center technology and BPO/labor models (“dual-threat” CX expertise).
- Strong understanding of CCaaS, AI-driven CX platforms, and enterprise customer experience ecosystems.
- Highly developed consultative selling skills with strong discovery, objection handling, and negotiation capabilities.
- Demonstrated ability to build pipeline independently through network, referrals, and strategic prospecting.
- Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho for pipeline management and forecasting.
- Strong executive presence with excellent communication and presentation skills.
- Strategic thinker with a high level of adaptability, ownership, and commercial drive.
- Ability to operate effectively in a fully remote, high-autonomy, performance-driven environment.
Responsibilities
- Own end-to-end new logo acquisition across enterprise accounts by prospecting, developing pipeline, and closing high-value CX transformation deals.
- Engage C-suite and senior executives (COO, CFO, CTO, VP CX/Operations) to diagnose complex customer experience challenges and design tailored solutions.
- Lead highly consultative, multi-stakeholder sales cycles involving SaaS, AI, CCaaS, and BPO service offerings.
- Build and manage a global pipeline without territory or vertical restrictions, leveraging personal network and strategic outreach.
- Position and sell integrated CX solutions combining contact center technology and labor/BPO models.
- Lead executive briefings, solution presentations, and commercial negotiations in complex enterprise environments.
- Collaborate with internal solution experts to design winning proposals and orchestrate “team sell” strategies.
- Maintain disciplined pipeline management in CRM systems and ensure accurate forecasting and deal tracking.
- Identify expansion opportunities within client organizations to maximize long-term revenue value.
- Serve as a trusted CX advisor, translating client needs into scalable transformation strategies.
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