Account Manager
New
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Portuguese, English
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Account Management, Customer Success, Technical Consulting, Client Services, or a related customer-facing role.
- Proven ability to manage strategic accounts and develop long-term relationships with enterprise-level stakeholders.
- Experience working within utilities, infrastructure, energy, engineering, technology, or SaaS environments is highly desirable.
- Strong communication skills with the ability to engage effectively with both technical specialists and senior business decision-makers.
- Comfortable interpreting data, discussing technical concepts, and translating complex information into actionable business insights.
- Fluency in Portuguese and professional proficiency in English.
- Excellent project management, stakeholder management, and problem-solving capabilities.
- Strong commercial awareness with experience identifying account growth and expansion opportunities.
- Ability to work independently while collaborating effectively across international and cross-functional teams.
- Willingness to travel regularly as required for customer engagement and business development activities.
- An academic background in Engineering, Energy, Infrastructure, or a related field is advantageous.
- Experience working with electricity distribution, transmission, asset management, GIS platforms, or related technologies is considered a strong plus.
Responsibilities
- Manage the full post-sale customer lifecycle, from onboarding and implementation support through renewals, retention, and account expansion.
- Build strong, long-term relationships with key stakeholders, serving as a trusted advisor and strategic partner.
- Support customers in integrating technology solutions into their operational workflows to maximize value and business outcomes.
- Translate complex technical concepts, analytical outputs, and platform capabilities into clear business recommendations for both technical and executive audiences.
- Lead regular business reviews, performance discussions, and strategic planning sessions with customer stakeholders.
- Monitor customer engagement, adoption, satisfaction, and account health metrics to proactively identify risks and opportunities.
- Collaborate with sales, deployment, product, and technical teams to ensure successful customer outcomes and alignment with evolving business needs.
- Gather customer feedback and market insights to help inform product development priorities and future enhancements.
- Identify and develop upsell, cross-sell, and expansion opportunities to drive long-term revenue growth and customer success.
- Represent customer interests internally while contributing to the continuous improvement of processes, services, and customer experience.
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