Bilingual Customer Support Representative
New
Based in CanadaFull-TimeEntry
Salary47,800 - 49,000 CAD per year
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Job Details
- Languages
- French (Quebecois) and English
- Experience
- 1–2 years
- Required Skills
- Microsoft ExcelProblem SolvingMicrosoft OfficeCustomer support
Requirements
- Fully bilingual in French (Quebecois) and English, both written and spoken.
- 1–2 years of customer service or contact center experience (preferred).
- Strong communication skills with the ability to remain professional and empathetic in all interactions.
- Ability to manage multiple priorities in a high-volume, fast-paced environment.
- Strong problem-solving skills with the ability to de-escalate customer concerns effectively.
- Comfortable using Microsoft Office tools (Word, Excel, Outlook) and learning new systems quickly.
- Strong attention to detail and ability to follow processes accurately.
- Ability to work flexible shifts, including evenings, weekends, or holidays as required.
- Reliable internet connection and a dedicated workspace for remote work.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and live chat in both French and English.
- Provide timely, accurate, and professional support to customers and members across Canada.
- Maintain detailed and accurate records of all customer interactions in internal systems.
- Troubleshoot issues, research account details, and ensure requests align with company policies and procedures.
- Collaborate with internal teams to resolve escalated or complex customer concerns.
- Meet or exceed performance KPIs, including response time, quality standards, and handle time targets.
- Ensure a consistent, high-quality customer experience tailored to French-speaking users.
- Contribute to process improvements and share insights to enhance overall service delivery.
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