Sr. Associate Support Engineer, SAP Basis
New
Remote work flexibility within Brazil., 24x7 global support modelFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English, Portuguese
- Experience
- 2–3 years
- Required Skills
- Microsoft SQL ServerOracleLinuxTroubleshooting
Requirements
- 2–3 years of experience in SAP Basis or SAP technical support roles, including exposure to ECC, NetWeaver, or related SAP technologies.
- Hands-on experience supporting SAP systems in enterprise environments, including configuration, administration, and troubleshooting.
- Knowledge of operating systems such as Linux, Windows, or AIX and databases like Oracle, SQL Server, or MaxDB.
- Understanding of SAP architecture, system maintenance, patching, and transport management processes.
- Experience with SAP NetWeaver components, J2EE administration, and portal environments.
- Familiarity with integration, single sign-on (SSO), and security configurations (e.g., SSL, LDAP).
- Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
- Ability to work in high-pressure environments and support 24x7 operations when required.
- Excellent communication skills in both English and Portuguese, with strong client interaction capabilities.
Responsibilities
- Provide advanced SAP Basis support by diagnosing and resolving complex technical issues across SAP landscapes including ECC, NetWeaver, PI, and HANA.
- Collaborate directly with clients to understand issues, provide technical guidance, and ensure high-quality support delivery.
- Develop and implement application fixes, scripts, and corrective solutions for system defects and data issues.
- Support configuration, administration, and troubleshooting across SAP environments, including integration and infrastructure components.
- Manage assigned client accounts as a technical advisor, ensuring consistent and proactive support engagement.
- Work with SAP transport tools (including CTS+) and support system change and deployment activities.
- Contribute to system maintenance activities including patching, upgrades, backup, and recovery processes.
- Participate in a 24x7 global support environment, ensuring timely response and resolution of critical incidents.
- Collaborate with cross-functional teams to improve knowledge sharing, diagnostic tools, and support methodologies.
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