Customer Service Representative
New
Canada, NetherlandsFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeAccount ManagementData entryTechnical support
Requirements
- 18 years or older with a high school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to type 20+ words per minute accurately.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Basic understanding of Windows operating systems.
- Dependable, punctual, and able to maintain consistent attendance.
- Skilled in problem-solving, conflict resolution, and follow-up.
- Customer-focused mindset: empathetic, patient, and responsive.
- Ability to multi-task, stay organized, and work independently.
- Thrive in a fast-paced, team-oriented environment with frequent change.
- Strong interpersonal skills and a passion for building customer relationships.
Responsibilities
- Handle inbound calls from customers across the country.
- Listen actively to understand customer needs and provide effective solutions.
- Troubleshoot basic technical issues and guide customers through resolutions.
- Assist with account management, including adding or removing products and services.
- Identify and act on sales opportunities to upgrade or enhance customer plans.
- Clearly explain products, services, and processes in a professional manner.
- Escalate complex or unresolved issues to the appropriate team when needed.
- Ensure first-call resolution through effective communication and problem-solving.
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