Member Service Specialist
New
United States; Employee must reside in one of the following states: Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas, Eastern Time ZoneFull-TimeMiddle
Salary41,600 - 47,840 USD per year
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeData entryCRM
Requirements
- Strong service-oriented approach
- Tech-savviness
- Attention to detail
- Collaborative team player
- Technically proficient in Microsoft Office
- Experience with CRM (Customer Relationship Manager) software
- Ability to learn new tools quickly
- Clear and professional verbal and written communication skills
- Ability to work in a remote environment
- Residency in specified states
Responsibilities
- Communicate with schools to ensure membership renewal applications are complete
- Process member applications, invoices, and collection calls
- Use AMS database to enroll new members and maintain accounts
- Answer questions from prospective schools and individuals
- Assist with member benefit and engagement initiatives
- Monitor shared inboxes and provide timely responses
- Participate in annual conference planning
- Register participants for professional development and events
- Assist with membership mailings and communications
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