Customer Support Agent
New
United States, PSTFull-TimeMiddle
Salary12,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingCustomer support
Requirements
- 2+ years in customer service, client success, or community management
- Excellent written and verbal communication skills in English
- Strong empathy and emotional intelligence
- Proven problem-solving and resourcefulness
- Highly organized, detail-oriented, reliable follow-through
- Experience with Intercom or similar platforms
- Proactive learner with ownership mindset
Responsibilities
- Handle customer inquiries via Intercom in a timely and professional manner
- Provide empathetic, clear, and solution-focused responses
- Troubleshoot course access, event registration, account updates, and related needs
- Learn the company's offerings and policies to resolve inquiries confidently
- Research answers using documentation, past cases, and tools
- Identify recurring issues and suggest improvements
- Maintain and update internal knowledge base and FAQs
- Track and categorize tickets for reporting purposes
- Collaborate with team members to streamline workflows
View Full Description & ApplyYou'll be redirected to the employer's site
