Customer Service Representative
New
Canada, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- Age 18+ with a high school diploma or equivalent.
- Strong written and verbal communication skills.
- Typing speed of 20+ WPM with accuracy.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Dependable and punctual with a strong work ethic.
- Skilled in conflict resolution, troubleshooting, and customer engagement.
- Empathetic, patient, and responsive to customer needs.
- Able to multitask, stay organized, and work independently.
- Team-oriented with a customer-first mindset.
- Comfortable in a fast-paced, dynamic environment.
Responsibilities
- Engage with customers via inbound calls to understand and resolve their issues.
- Use internal systems to manage accounts and process requests efficiently.
- Identify opportunities to upsell or upgrade services using consultative sales techniques.
- Clearly explain products, services, and processes to customers.
- Escalate complex issues to management when necessary.
- Ensure first-call resolution through effective communication and problem-solving.
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