Customer Support Specialist
New
United StatesFull-TimeMiddle
Salary20 - 26 USD per hour
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Job Details
- Experience
- 2+ years of B2B customer service or 3+ years of B2C experience
- Required Skills
- SAPCustomer serviceMicrosoft OfficeCRM
Requirements
- High school diploma or equivalent required; some college preferred
- 2+ years of B2B customer service or 3+ years of B2C experience
- Strong communication, problem-solving, and organizational skills
- Ability to manage high call volume with professionalism and efficiency
- Experience with SAP and Microsoft Office tools preferred
- Strong attention to detail and customer-first mindset
- Minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity
Responsibilities
- Serve customers via phone, email, and other channels by answering inquiries, resolving issues, and fulfilling requests
- Handle a high volume of inbound calls (60–80+ daily) while maintaining strong service levels
- Investigate and resolve issues related to orders, shipments, returns, credits, and billing
- Communicate company policies, pricing, and product information to customers
- Support order tracking, backorder management, and case management within assigned territories
- Maintain accurate customer data and documentation in systems such as SAP and CRM tools
- Collaborate cross-functionally to ensure an effortless customer experience
- Meet or exceed established KPIs and performance metrics
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