General Manager, Operations
New
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, United States, Pacific Time or Mountain Time ZoneFull-TimeManager
Salary128,700 - 143,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience in operations, client management, or general management
- Required Skills
- Data AnalysisOperations ManagementStakeholder managementProcess improvement
Requirements
- 8+ years of experience in operations, client management, or general management.
- 3-5+ years of experience leading high-performing operational teams of 5-10+ employees.
- Experience managing external stakeholders, partners, franchise owners, or clients.
- Experience in service-based environments impacting vulnerable populations.
- Strong operational problem-solving skills and comfort with data-driven decision making.
- Financial and business acumen, including P&L management.
- Adaptability and decisiveness in fast-paced environments.
- Graduate degree preferred.
Responsibilities
- Drive overall performance and quality outcomes across Clients, Care Pros, and Partners.
- Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers.
- Guide Partners from onboarding through ongoing success.
- Build and improve operational systems and processes to enhance service delivery.
- Leverage data to identify trends and diagnose performance gaps.
- Accountable for financial performance including topline growth numbers, revenue growth, margin, and operational efficiency.
- Take ownership of escalated client service issues and resolution strategies.
- Work closely with HQ teams, providing input into strategic decisions.
View Full Description & ApplyYou'll be redirected to the employer's site
