Senior Technical Success Manager
New
A
Amplitude AI analytics platform
Remote - GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS; 2+ years of experience specifically leading enterprise software deployments; 2+ years managing a portfolio of 20+ Majors / Enterprise accounts
- Required Skills
- Project ManagementCustomer Success
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
- 2+ years of experience leading enterprise software deployments.
- 2+ years managing a portfolio of 20+ Majors/Enterprise accounts.
- Fluency in German and English.
- Experience co-owning renewals and contributing to expansion pipeline.
- Experience training or enabling non-technical teams.
- Excellent communication skills for cross-functional influence.
- Expert-level project management skills.
- Proficiency in data architecture, instrumentation methods, and taxonomy design.
Responsibilities
- Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts.
- Lead deployment planning, scoping, and implementation.
- Track and manage risks across active deployments.
- Monitor portfolio health using AI-augmented signals.
- Drive product adoption through live working sessions and showcasing capabilities.
- Develop and maintain success plans tied to customer goals.
- Build and deliver executive business reviews.
- Partner with Account Executives on renewals and expansion.
- Serve as the voice of the customer internally.
- Develop repeatable playbooks and share best practices.
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