Customer Service Representative
New
P
Patrique Mercier Recruitment By NellieE-commerce
Netherlands. Belgium. Greece. Latvia. Spain. GermanyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Fluency in Dutch and English, both spoken and written.
- Previous experience in customer service, preferably in an e-commerce or retail environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to work under pressure.
- Proficiency with customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- A customer-focused attitude and a willingness to go the extra mile to ensure satisfaction.
Responsibilities
- Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels.
- Assist customers with product inquiries, order processing, returns, and general support.
- Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
- Collaborate with internal departments such as logistics and sales to address customer needs effectively.
- Maintain detailed and accurate records of customer interactions and transactions.
- Stay updated on company products, services, and promotional campaigns to provide accurate information.
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