German Speaking Customer Service Representative
New
P
Patrique Mercier Recruitment By NellieTelecommunications
Germany. Austria. Luxembourg. Latvia. Hungary. SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Customer serviceMicrosoft OfficeAccount ManagementTechnical support
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably within the telecommunications industry.
- Strong communication and interpersonal skills.
- Ability to handle technical issues and provide clear guidance to customers.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented with excellent problem-solving abilities.
- Ability to work independently and in a team-oriented environment.
Responsibilities
- Provide exceptional customer support to German-speaking clients through various channels such as phone, email, and chat.
- Assist customers with queries related to telecommunication products and services including billing, technical support, and account management.
- Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction.
- Maintain up-to-date knowledge of company offerings, promotions, and policies to provide accurate information.
- Document all customer interactions accurately and comply with internal processes.
- Work closely with technical and sales teams to address complex customer concerns.
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