Senior Technical ServiceNow Business Analyst
L
LIGHTFEATHER IO LLCFederal IT
Fully Remote (EST hours), EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNow
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent
- 5+ years of Business Analyst experience
- 3+ years focused on the ServiceNow platform
- Experience supporting federal contracting environments (DoD, DHS, or civilian agencies)
- Hands-on experience delivering within Agile/Scrum teams
- Deep familiarity with ServiceNow ITSM plus one additional module (ITOM, HRSD, SPM, ITAM)
- Proficiency with backlog management tools (Jira, ServiceNow Agile, or Azure DevOps)
- Skilled in process mapping tools (Visio, LucidChart)
- ServiceNow Certified System Administrator (CSA) certification
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements
- Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications
- Perform gap assessments comparing legacy workflows against ServiceNow capabilities
- Partner with the Agile Coach to develop and roll out delivery processes and SOPs
- Manage backlog quality and ensure Definition of Ready
- Mentor junior analysts and developers on federal domain context and platform best practices
- Conduct peer reviews of functional designs and test scripts
- Build process maps, workflow diagrams, and data models
- Ensure designs conform to Section 508 and FISMA/NIST security controls
- Own UAT planning and execution
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