Member Support Specialist
V
VitableHealthtech
Based in Mexico or Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Experience
- 5+ years
- Required Skills
- Customer supportZendesk
Requirements
- 5+ years of experience in customer support, member services, or healthcare operations
- Bilingual: fluent in Spanish and English (written and spoken)
- Strong ability to handle high-volume, high-stakes member interactions
- Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment
- Familiarity with ticketing and support tools such as Zendesk
- Based in Mexico or Latin America
Responsibilities
- Own the member experience from first contact to resolution across phone, email, chat, and SMS
- Resolve member questions related to appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details
- Triage and prioritize member needs in real time
- Connect members to external resources when needs are outside of company scope
- Conduct proactive outreach to educate members and drive engagement
- Identify workflow gaps and partner with leadership to improve processes and tooling
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