Onboarding Manager, Customer Experience
Can be held from one of our US hubs or remotely in the United StatesFull-TimeMiddle
Salary127,000 - 221,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementTrainingCustomer Success
Requirements
- 3+ years of experience in a customer facing role working with technical products
- B2B SaaS experience with a technical product
- Proven project management skills and experience working with multiple customers concurrently
- Excellent oral and written communication skills
- Experience speaking to customers representing different personas across both function and seniority
- Consultative approach; ability to navigate complex business needs and technical requirements
Responsibilities
- Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
- Partner closely with Account Executives to ensure smooth customer handoff experience
- Understand customer goals and successfully manage their onboarding timeline towards value
- Work with Customer Enablement Managers, Technical Account Managers, Design Advocates and Solutions Consultants to effectively execute against the customer onboarding process
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Deliver live and scalable training sessions customized to customer maturity and needs
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
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