Customer Success Engineer
All team-wide meetings are scheduled to be inclusive of all North American time zones., North American time zonesFull-TimeMiddle
Salary85,000 - 105,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company
- Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations
- Demonstrated use of AI tools to improve workflow efficiency and solve customer problems
- Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself
- Comfort operating in ambiguous environments and building process where none exists
- Strong written communication skills; you can explain technical concepts to non-technical compliance buyers
Responsibilities
- Own end-to-end technical implementation for mid-market and enterprise customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic
- Build and maintain AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)
- Partner with AMs to run discovery on technical requirements during the kick off and translate them into scoped implementation plans
- Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers
- Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed
- Maintain implementation playbooks and documentation — and actively improve them using AI tooling (AI Training Builder, internal Compass workflows, vibe-coding your own apps)
- Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets
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