Product Specialist
Canada, 8:00 AM and 6:00 PM CSTFull-TimeEntry
Salary34,320 CAD per year
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Job Details
- Required Skills
- Data AnalysisMicrosoft OfficeTechnical supportCustomer support
Requirements
- Passion for Mogo’s mission and digital financial products
- Clear, energetic communication across phone, email, and chat
- Availability for full-time hours, including evenings, weekends, and holidays
- Reliable internet connection and quiet, dedicated workspace
- Ability to focus and remain flexible in a fast-paced environment
- Proficiency with Excel, Outlook, Word, and PowerPoint
- Familiarity with AI productivity tools
- Tech savvy with computers, smartphones, and tablets
- Experience in call center or customer support (asset)
- Prior remote work experience (plus)
Responsibilities
- Keep communication polished and professional while using AI-powered tools
- Tailor conversations using real-time data
- Guide members through Mogo’s digital financial products
- Share customer feedback to shape product improvements
- Act as a brand ambassador by actively using products and providing feedback
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