Client Experience Associate
United States, Monday - Friday daytime schedule as assignedFull-TimeEntry
Salary42,494.4 - 53,892.8 USD per year
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Job Details
- Experience
- Less than 1
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeReportingData entry
Requirements
- Less than 1 year of work experience.
- Basic proficiency in Microsoft Outlook, Word, and Excel.
- Basic understanding of hardware/anatomy of a desktop or laptop.
- Ability to complete job training within two months of hire.
- Clear and professional written and oral communication skills.
- Strong listening skills.
- Quick learner capable of mastering situations with minimal direction.
- Highly organized with an ability to manage multiple tracking requests.
Responsibilities
- Responds to client requests and places basic simple orders within company guidelines.
- Communicates order ETAs and back order information to clients.
- Provides basic quotes for simple velocity products within 4 hours.
- Maintains open order tracking and custom sales reporting.
- Enters and updates order information in the system.
- Initiates returned merchandise process and educates clients on RMA creation.
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