Enterprise Customer Success Manager
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- KubernetesDevOpsAccount ManagementCustomer Success
Requirements
- 5+ years of Enterprise CSM or Account Management experience in B2B SaaS
- Experience with DevOps, IaC, Kubernetes, observability, or developer platforms
- Experience coordinating directly with Product Engineering and Tech Support
- Track record of meeting or exceeding renewal and expansion quotas
- Experience navigating complex enterprise procurement and legal review processes
- Excellent communication skills
Responsibilities
- Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts.
- Manage the commercial lifecycle, including contract renewals and expansion negotiations.
- Map customer business objectives to software tooling capabilities to maximise ROI.
- Identify risk early and execute proactive retention strategies.
- Partner with Product and Engineering to route critical enterprise feature requests.
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