Senior Technical Account Manager
D
DataDomeCybersecurity, Bot Management
US - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products
- Required Skills
- AWSCybersecurityNginxSaaS
Requirements
- At least 5 years of experience in B2B/SaaS or CyberSecurity.
- Expertise in Apache, AWS, and Nginx.
- Experience with CDNs such as Akamai, CloudFlare, and Fastly.
- In-depth knowledge of WAFs and HTTP protocol.
- Understanding of website hosting, mobile app architecture, and OSI layers.
- Ability to prioritize, structure, and communicate effectively.
- Familiarity with Kibana and Elasticsearch (bonus).
- Familiarity with agentic or AI-assisted configuration tools.
Responsibilities
- Lead customer conversations as a technical expert during onboarding and implementation.
- Proactively educate customers on daily solution usage.
- Manage customer projects for integrations, optimizations, and technical initiatives.
- Lead technical committees with clients to track progress and identify risks.
- Respond to technical questions and resolve issues.
- Proactively monitor customer health from a technical perspective.
- Participate in scheduled on-call rotations for escalations and incidents.
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