Customer Support Specialist
M
Multibank GroupFinancial Services
Canada, evening shiftsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin and English
- Required Skills
- CRMCustomer support
Requirements
- Strong written and verbal communication skills.
- Fluency in Mandarin and English, both written and spoken.
- Cantonese is an advantage.
- A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- Comfortable supporting clients across live chat, email, and phone.
- Eligibility to work remotely from the relevant location.
Responsibilities
- Respond to client queries across live chat, email, and phone promptly and professionally.
- Provide support to Chinese-speaking clients during Canada coverage hours.
- Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- Support clients through account opening, verification, funding, and withdrawal processes.
- Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- Keep accurate records of client interactions and contribute to knowledge-base improvements.
- Follow all compliance, KYC, and data-protection requirements.
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