Collections Representative
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Enova InternationalFinancial Technology
This role is fully remote but requires candidates to live in IL, UT, IN, IA, MO, TX, WI, or WY.Full-TimeMiddle
Salary18 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceNegotiationActive listening
Requirements
- A minimum of 1 year of experience in a high volume debt collections environment.
- Experience successfully managing both inbound and outbound calls.
- Proven ability to consistently meet daily call volume targets.
- Exceptional conflict resolution and communication skills.
- Proven proficiency in active listening and the application of de-escalation techniques.
- Strong negotiation abilities to secure successful payment arrangements or settlements.
- Demonstrated high level of self-management for remote work, including superior time management and strict schedule adherence.
- Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.
Responsibilities
- Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
- Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
- Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
- Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
- Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.
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