Account Representative, Bot Support
T
TJM LabsHealthcare Technology
United States, Pacific Time Zone (1:00 PM–9:00 PM PT)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- PythonSQLJiraCustomer Success
Requirements
- 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration
- Located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals
- Excellent written and verbal English communication skills
- Comfortable leading screen-share sessions and speaking directly with U.S.-based clients
- Reliable home office setup with stable internet and power
- Willingness to participate in an on-call rotation, including occasional weekend coverage
Responsibilities
- Serve as the primary technical point of contact for assigned client accounts
- Coordinate and support remote deployment of automation solutions in client environments
- Configure environments, credentials, permissions, and connectivity settings required for implementation
- Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share
- Monitor production automation activity, queue health, scheduled jobs, and execution performance
- Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues
- Maintain strong ongoing client relationships through responsive communication
- Document implementations, recurring issues, and troubleshooting steps
- Participate in an on-call rotation for after-hours and weekend support coverage
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