Associate ERS Operator
Canada, 24/7 rotating shifts, including nights, weekends, and holidays on a 4x10 scheduleFull-TimeMiddle
Salary20 - 26 CAD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisDocumentationMS OfficeCRMCustomer support
Requirements
- High school diploma or equivalent.
- 3+ years of call center or customer support experience in a high-volume environment.
- Ability to remain calm, focused, and decisive in emergency or high-stress situations.
- Strong communication skills with the ability to de-escalate situations.
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and modern web browsers.
- Flexibility to work rotating shifts, including nights, weekends, and holidays on a 4x10 schedule.
- Strong attention to detail with accurate documentation and reporting abilities.
- Ability to adapt quickly, solve problems, and follow structured emergency protocols.
Responsibilities
- Answer and triage incoming emergency and non-emergency calls through a multi-line 24/7 emergency response system.
- Assess critical situations calmly and accurately, ensuring appropriate escalation and coordination of emergency support services.
- Facilitate conference calls involving multiple stakeholders.
- Provide first-aid guidance and reference safety procedures based on SDS and emergency response documentation.
- Complete detailed incident reports and ensure timely notifications to clients and regulatory bodies.
- Coordinate dispatch activities based on client instructions and contractual requirements.
- Support SDS retrieval, indexing, and data entry.
- Contribute to continuous improvement initiatives and quality assurance enhancements.
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