Product Manager: Customer Onboarding Experience
C
ConstructorE-commerce Search AI
Remote - EMEAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Product ManagementRESTful APIsCross-functional collaboration
Requirements
- 3+ years of product management experience shipping developer-facing or integration-heavy products.
- Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment.
- Technical fluency in event flows, browser/web constraints, attribution, versioning, and rollout risk.
- Track record of strong cross-functional collaboration with Engineering, Customer Success, and Solutions.
- Experience defining metrics and making decisions with imperfect data.
- Experience building and reporting product health dashboards.
- Strong written communication skills for specs, guides, and stakeholder updates.
Responsibilities
- Define and drive a roadmap that measurably reduces integration time, defects, and escalations.
- Improve integration correctness for key tracking flows by reducing common failure modes.
- Build and evolve validation and debugging tooling that empowers customers and internal teams.
- Define clear support and capability boundaries to improve customer predictability.
- Partner with Engineering, Solutions/CS, and Product teams to sequence work and de-risk launches.
- Define and report a CDX+CDI KPI stack and drive continuous improvement.
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