Japanese Player Support Tier 1
S
SideVideo Game Services
Full remote work within Japan, 10:00-19:00ContractEntry
Salary not disclosed
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Job Details
- Languages
- Japanese, English
- Required Skills
- Technical supportCustomer support
Requirements
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English.
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Responsibilities
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
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