Deployment Strategist, Client Success and Strategy
F
FathomHealthcare AI
Remote - USAFull-TimeSenior
Salary175,000 - 240,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementPythonSQLBusiness Operations
Requirements
- 6+ years of experience in solutions engineering, business operations, management consulting, investment banking, or Epic integrations
- Experience at a high-growth startup
- Track record of owning complex, high-stakes client relationships
- Demonstrated ability to operate independently with minimal oversight
- Strong written and verbal communication skills
- Technical proficiency: Proficiency in SQL, Python, or other programming languages, troubleshooting software, and debugging integrations
- AI tools expertise (LLMs, automation) in your own workflows
- A background in healthcare
Responsibilities
- Own end-to-end client outcomes for a portfolio of strategic accounts
- Lead AI deployment projects from kickoff through go-live, including technical configuration and integration work
- Build and maintain relationships with client stakeholders from end users to executives
- Drive product adoption through client education, workflow optimization, and proactive engagement
- Identify and execute expansion opportunities within assigned accounts
- Build systems and playbooks that scale the CSS function and Fathom
- Build with AI tools to improve client experience and team efficiency
- Continuously raise the bar on client experience — measure, iterate, improve
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