Patient Onboarding Associate
New
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI, PST, CST, ESTPart-TimeEntry
Salary16 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceData entryGoogle Workspace
Requirements
- Office Admin experience, 1 year required
- High level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Reliable, high-speed internet
- Backup internet option for uninterrupted connectivity
Responsibilities
- Manage the registration, scheduling, and rescheduling processes for new and existing patients.
- Ensure accurate record management by obtaining and communicating relevant patient information.
- Obtain and verify identification, patient history, and insurance details.
- Communicate missed appointment policies and therapist arrival instructions.
- Collect and manage intake forms.
- Receive, screen, and coordinate telephone calls from healthcare providers.
- Proactively make outbound calls and send emails to patient leads.
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