Support Engineer - Java
New
US - RemoteFull-TimeMiddle
Salary140,000 - 155,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSDockerPythonBashJavaKibanaKubernetesGrafanaDatadog
Requirements
- 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
- Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
- Hands on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).
- Solid scripting/coding ability (Python, Bash, PowerShell, or similar).
- Excellent communication skills.
- Ability to work across secure and cloud environments, including adapting workflows for federal enclave constraints.
- Experience working in or supporting federal enclave / restricted-access environments preferred.
- Experience supporting a FedRAMP certified product in production preferred.
- Experience with CI/CD pipelines and build/test automation preferred.
- Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP) preferred.
- Background in incident management, postmortems, or SRE best practices preferred.
Responsibilities
- Diagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.
- Lead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.
- Monitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.
- Provide technical summaries and incident reports to engineering leadership and escalation managers.
- Work closely with development teams to understand new features, architectural changes, and potential failure points.
- Partner with QA to validate fixes and enhance test coverage.
- Build and maintain debugging tools, scripts, dashboards, and test harnesses.
- Improve internal processes for incident handling and cross-team communication.
- Serve as the technical escalation point for Support teams.
- Participate in on-call rotations as needed.
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